VMS Year 1 Class Materials & Expectations
IAVM’s Venue Management School (VMS) is the premier opportunity in North America for Venue Management professional development. In order to maximize your experience at VMS it is important to prepare for the experience.

104 – Booking & Scheduling – 2025

106 – Venue & Event Security – 2025

116 – Box Office & Ticketing – 2025

VMS Year 1 Exam
You will have one hour and two attempts to complete and pass the exam. If you require testing accommodations, please notify your instructor.

119 – Customer Service – Course Documents
Exercise Files
119 – Customer Service – 2025.pdf
Size: 788.38 KB
119 – Customer Service Handout – Affordable Concessions – DIGITAL.pdf
Size: 83.12 KB
119 – Customer Service Handout – Anti Racist Transformation – DIGITAL.pdf
Size: 152.59 KB
119 – Customer Service Handout – Cost of Customer Service – DIGITAL.pdf
Size: 525.89 KB
119 – Customer Service Handout – Digital Service – DIGITAL.pdf
Size: 736.78 KB
119 – Customer Service Handout – JD Powers Cust Serv Rankings – DIGITAL.pdf
Size: 1.31 MB