119 – The Customer Experience- Course Documents

At the conclusion of this class, participants will be able to:

  • Understand the importance of Customer Experience and its impact on venue business
  • Define Customer Service versus Customer Experience (CX)
  • Recognize the role of your staff and culture in building the Customer Experience
  • Implement Customer Journey Mapping and Event Life Cycle touchpoints
  • Emphasize need for Providing an Experience for Underserved Communities
  • Gain awareness ROX vs ROI
  • Discuss the latest Trends and approaches to develop a solid CX strategy.

For Course Documents – click on the Exercise Files link to view or download.

Exercise Files
119 – The Customer Experience – 2026 (pdf)
840.73 KB
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